Sounds like it isn't as economical to provide this support for...

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Chipfiend

90 Posts.

57

06/10/21

10:27

Post #: 56596084
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Originally posted by nechvec: ↑

@JPjpJPjpJP - Every time when Microsoft introduces a Service Pack or a little update of Share Point the LVT software has to be also upgraded and tested against the new version of the Share Point. If they have 1000+ clients and different clients are running different versions of Share Point then to test the upgrade you need to have the same environment as per the client. A time-consuming process can be to prepare the environment before the upgrade, do the upgrade and test the product after the upgrade. It can take a week or two. You have to do the same work for each installation does not matter if the client has 100 paid end-users or 100000 paid end-users the cost of the upgrade process is the same.

Also, it depends if clients pay an additional fee for the upgrade process or if it is already included in the subscription fee. Usually upgrade process is part of the subscription fee. I think this is the most time-consuming activity for technical support.

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Sounds like it isn't as economical to provide this support for small customers and it makes sense why it is better to let them go than to continue serving them when it is costing more money than the contracts is worth.

It could be for this reason that they've decided to invest more heavily into Reach as a standalone product that won't require them to react to changes from Microsoft.

LVT Price at posting: 13.0¢ Sentiment: Buy Disclosure: Held
9 Upvote

2 Great analysis

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