Got my offer via email (hence the simple online form before getting to the BPAY bit), had a look at it and it says on the front:
"You will need to enter your HIN or SRN to validate your shareholding.
Your payment and application must be received by 5.00 pm (AEST) on Friday, 20 September 2019 (Closing Date).
If you have any questions in relation to the SPP please call the Macquarie SPP shareholder information line between 8.30 am and 5.30 pm (AEST) Monday to Friday.
1300 032 756 (within Australia)"
So you could ring that number as another alternative.
Ann: Macquarie Group Share Purchase Plan, page-52
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