Ann: Operations Review - Quarterly, page-37

And on hotels .... is it not a mass communication place
people walk in and out all day

they share gym
they share pool
they share restaurants
they share lift

at the point you reach your room at that point your alone
why do u need this product at that point

the 400 you passed getting to your room was problem
and you want hotels to pay for this

no wonder you lot got stuck holding the back door