Ann: PainChek Entitlement Offer Open, page-14

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mattycat

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04/12/24

20:34

Post #: 76921164
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Originally posted by TerribleTadpole: ↑

Once the sale is made (i.e. the customer signs the contract), there is an onboarding process that must happen before the customer starts using PainCheck and paying for it. As I understand it, the process involves the following (in no particular order):
Commission the software: install it on the relevant devices, set up the accounts and users, set up integration with the facility's management systems and so on.
Train the software: the software has to be trained with each patient's "at ease" appearance (i.e. no pain).
Train the staff: staff need to be shown how to use the application to monitor existing patients, onboard new patients by themselves, review/retrain the software for existing patients if necessary.
Some staff may also need an update on the Abbey Pain Scale, as consistency with this is critical for PainCheck to provide accurate results.

I would hope that the company is undertaking an extensive "train the trainers" programme with the sales agents to improve the rollout rate. But there is a risk here that if rollout quality suffers as a result then customers are not going to renew, and it will damage the credibility of the software in the market.

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I used to use it at work since the early days.
Unless something big has changed there was no need for a "baseline" face, as it's detecting micro movements.
Also no need to understand abbey scale, but all real nurses know Abbey anyway!

hurry up fda. Catch up with the rest of the world!!!
PCK Price at posting: 2.7¢ Sentiment: Hold Disclosure: Held
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