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Ann: Prophecy International revenue growth accelerates in FY20, page-6

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    Under the model announced, as customers migrate to Amazon Connect they don't always migrate across all their contact center agents at once as it is a significant move from one solution to another. So these customers migrate different parts of their business over a period of time. So, what this is saying is that of the customers who have purchased eMite at present already 3,500 agents have migrated across to Amazon Connect and that those customers actually have in excess of 36,900 agents within their contact centers. So, this is not a typo, it is the true opportunity within current deals sold.
 
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