Ann: Quarterly Activities/Appendix 4C Cash Flow Report, page-14

totally. their "zero churn" could easily be a manufactured number with all sorts of carve outs. there is no way of verifiying it and given recent events, the burden is on management to prove otherwise.

in reality, something like the following is probably occuring:
- ABC Company Pty Ltd (with 10 active users) signs up to Dubber
- 8 of the original users no longer use Dubber for whatever reason* (its not like teeting issues aren't common with any new tech)
- ABC company is still an active customer, so Dubber report "zero churn", but there is no look-through to the user base within ABC company to determined actual churn
- ABC company eventually terminate, in which case actual churn is uncovered (this is most likely the phase we are currently in, if there is indeed an issue with churn)

* this may also explain issues collecting trade receivables