ReceiptsRevenueManufacturing & Operating CostsApr...

		Receipts	Revenue	Manufacturing & Operating Costs
1	Apr 24	11164	9600	7069
2	Jan 24	8769	10700	5822
3	Oct 23	9008	9800	6441

And that table tells you why they are f*cked.

Their revenue went down by 10% but their manufacturing and operating costs went up by 23%.

I assume those costs are basically their AWS/Azure bill and the costs of third party services like Azure Speech-to-Text and IBM Watson Sentiment.

They are losing money on each call. The more revenue they make the more they lose. And now it looks like their operating costs are going up even as their revenue declines. That's probably a function of having lost all their decent engineering talent, and the dregs that are left rolling out services with no idea what they are going to cost to run.