Interview below with Keith John CEO of Pioneer Credit, he presents very well at interviewing and gives clear and concise answers.
Interesting Point he made at 3.30 mark that they measure the customer experience through a Net Promoter Score measured by a question "How likely are you to recommend Pioneer Credit to a colleague or Friend.
They may have their own measuring tool for NPS , but given their size and setup cost they are probably using Credit clear platform.
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