I had to post the following excerpt from the UPS webpage...

I had to post the following excerpt from the UPS webpage referenced above. I believe the quoted text speaks for itself.

Our annual technology budget is in excess of $1 billion. We prioritize our spending on improving our operational efficiency, supporting growth initiatives and improving the customer experience. For example, this year we are launching a new and improved UPS.com, a simplified set of tools to onboard customers and ship packages and technologies that continue to make us more efficient in everything we do.
Our technology is reaching more people than ever before. During our peak period alone, we provided over 137 million UPS My Choice alerts to our residential customers. Let’s put it in perspective: that’s more than the total number of households in the U.S. That connectivity with our customers, through technology, is unmatched. And that connectivity enables us to optimize our UPS Access Point network, our Synchronized Delivery Solution and SurePost Redirect, all examples of how we generate cost savings through technology.
We’re also looking ahead – developing roadmaps, strategies and experiments to prepare for the long term. Projects like the next-generation DIAD – the driver mobile device – will transform the way we provide services and information.
All this technology generates a stockpile of rich data. Data that is opening more opportunities not just to become more efficient, but also to create a far richer customer experience.
Our approach is part of a virtuous cycle. As we build technology to support operational improvements, that same technology helps us create new services and capabilities. We call it our “Innovation Cycle.” As an example, implementation of operational technologies like Package Flow Technology has helped us develop a variety of new customer-focused solutions, including Package Intercepts, UPS Access Point, UPS My Choice and Follow My Delivery.