Ann: Quarterly Investor Update, page-6

"Hard to please".....is having them churn out the numbers they said they'd be doing expecting too much? I don't think so. Holding them to their word/forecasts is reasonable I think especially when management come to shareholders rattling the can for capital and present figures for what returns that capital will deliver. In short, they haven't delivered what they said they would. If you want/expect me to accept that they deliver below what they forecast & what is below what their competitors are churning out on a like for like basis then yes I am "hard to please". To accept less I think is mediocre & foolhardy. Holding management to their word rather than "spin"........