Hello Alex, do you consider yourself a professional? If you do...

Hello Alex, do you consider yourself a professional? If you do then where is at least an acknowledgement of my email and some guide as to when you will answer my questions? After all the webinar promised answers from the staff. Is that you? If not who?
It's very comfy, sitting in your glass house, and ignoring shareholders but seriously you lack the standards that should be required in your position.
Arrogance and being unaccountable aren't part of your job description.
Got the guts to have a real discussion or will you continue to hide behind mummy's apron?