Hey mate, I managed to get through this morning and after explaining the basic situation and confirming only the basic details name , address, they were able to provide general information and help, which included resending the letter. As someone else pointed out also try and send help via that email and they should allocate you somebody to get back to you within 3 days...
I understand your frustration, it feels like a bloody sh*tshow
Hey mate, I managed to get through this morning and after...
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