You have to register for the US Computershare. Once you register you should get an email telling you have been successful. I had a lot of trouble originally because I didnt get that successful registration email - it was a problem on their side. the best way to communicate is by their email address :
web.queries@computershare .com
The phone is another way but I found on every occasion the connection is woeful and could barely make sense of the conversation.
Hope that is of some help.
Cheers Mala66
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