You have to register for the US Computershare. Once you register...

You have to register for the US Computershare. Once you register you should get an email telling you have been successful. I had a lot of trouble originally because I didnt get that successful registration email - it was a problem on their side. the best way to communicate is by their email address :
web.queries@computershare .com
The phone is another way but I found on every occasion the connection is woeful and could barely make sense of the conversation.
Hope that is of some help.

Cheers Mala66