Ann: SIV AGM CEO Presentation 29 November 2018, page-3

Capt B
"acquisition shrinkage from 10% to 10% down" is not in my opinion a big drop I understand it as meaning that where they may have got 100 new customers in previous years they are currently getting 90 new customers so 10% down on new numbers added but still getting customers but admittedly the retention rate is not mentioned but revenue is up.
Also of interest is that the bad debts have returned to historical normal levels of 2.5 to 3.5 %
this is significant because the company had written off all bad debts that were over 12 weeks (and it was a huge amount of money) so now that money which was written off is going to show as "back in the books" hopefully will make for an strong turn around.
fp