Ann: Spark Voicemail Generally Available and Marketing Commenced, page-328

Spark today announced that in response to the COVID-19 pandemic it will help its customers stay connected as they transition to new ways of working, learning and connecting, and accelerate its existing initiative to bridge the digital divide. This will include the following measures, which will be introduced on Monday 23 March 2020 for an initial 60-day period, to ensure Spark customers are not disconnected:Removing overage charges for customers who are on data-capped broadband plans and are therefore at risk of losing access if they go over their existing data limits. This applies to both small and medium business and consumer customers; When a Spark customer is experiencing hardship because of COVID-19, for the next 60 days Spark will waive late fees and will not terminate service. If our customers are experiencing hardship, they should get in touch to discuss their individual circumstances and available options. Spark will also continue its work to connect New Zealanders who are currently digitally excluded by:Relaunching its subsidised and not-for-profit broadband product Jump at a lower price and for a wider range of people who do not currently have access to broadband at home. Spark will actively monitor its network to manage traffic and ensure a good experience for all its customers as it makes these changes. CEO Jolie Hodson said this is the right thing to do in these challenging times. “We are facing an unprecedented situation as a country, as COVID-19 is challenging all New Zealanders to work, learn and connect in different ways. We recognise that our customers will be increasingly working from home, in self-isolation or social distancing, and making sure they have access to enough data will help them remain connected with family, friends and colleagues.


I think that Spark are being very proactive dealing with covid 19 and reducing many of their services to their clients . imo