Ann: Statement re Rule 19.6(b), page-4

my reference to Thomas Cook was really in relation to their old school mngt that refused to shift online and a very heavy store front presence with way to high op costs esp FTE vs diminishing walk in customers.

CYB is clearly making this change - closing unnecessary stores and getting rid of excess staff. With the new smart store roll out - todays annoucement further reinforces their embrace of new ways of doing business and accelerating the shift away from traditional bank fronts laden with excess staff. All this will bold well in a couple of years time, especially when yields turn up again.