Ann: TechKnow Invest Roadshow Presentation-NOR.AX, page-81

And yes I also found customer support a little useless. It took ages to get minutes back. They gave me double in the end but there was a lot of "Yes I have sent them through".....Um well I haven't got them yet...I suggested that it was very poor form to lose minutes in the first place. If you have to uninstall the app for any reason, the minutes should just be back there when you register again with the same number. They said they had it fixed...clearly they haven't....Makes me think the minutes are stored on your actual phone not on their database?? That has to be leaving the door wide open to hackers...