Ann: Telstra announces Connected Future 30 Strategy, page-2

Telstra's Connected Future strategy is a comprehensive vision aimed at transforming its network infrastructure, customer experiences, and technological capabilities through innovation, digital transformation, and strategic partnerships. Here’s a detailed breakdown of the key components:

1. Network Modernization and Autonomy

• Subsea and Global Connectivity: Telstra International is upgrading its subsea cable infrastructure to over 800 Tbps of lit capacity, focusing on key routes like intra-Asia, Transpacific, and Asia-Australia, to meet growing bandwidth demands from cloud and AI applications 1.

• AI-Driven Networks: The company is implementing a "highly autonomous network" using AI, machine learning (ML), and cognitive computing to enable self-configuration, monitoring, and maintenance. This includes predictive capabilities to detect vulnerabilities (e.g., temperature fluctuations) and reroute traffic to avoid outages 15.

• Digital Twin Technology: A virtual replica of the physical network will allow real-time monitoring, simulation, and optimization of operations 1.

2. AI and Digital Transformation

• Joint Ventures with Accenture:

  • A 7-year JV with Accenture focuses on accelerating Telstra’s AI roadmap, including deploying "agentic AI" to reinvent business processes (e.g., reducing order activation time from weeks to days) 48.

  • The AI Silicon Valley Hub (launched May 2025) collaborates with partners like AWS and Microsoft to co-innovate on AI solutions, such as Telstra’s "AI Refinery" for real-time model monitoring and responsible AI compliance 68.

• Generative AI Tools: In-house tools like AskTelstra and One Sentence Summary enhance customer support efficiency 48.

3. 5G/6G and Next-Gen Connectivity

• 5G Advanced Upgrades: Partnering with Ericsson, Telstra is deploying Open RAN-ready hardware and AI-driven automation for self-healing networks and predictive maintenance. By FY25, 80% of mobile traffic is expected to be on 5G 57.

• Roadmap to 6G: While standards are still evolving, Telstra is preparing for 6G’s terahertz frequencies, targeting applications in healthcare (non-invasive imaging), smart cities, and autonomous vehicles 5.

4. Customer-Centric Pillars (T25 Strategy)

Aligned with its T25 corporate strategy, Telstra’s Connected Future emphasizes:

• Exceptional Customer Experience: Unified digital channels (e.g., Salesforce Customer 360) for personalized interactions 9.

• Leading Network Solutions: Expanding 4G/5G coverage (100,000 sq km added regionally) and closing 3G by FY24 7.

• Sustainability and Inclusion: Reducing carbon emissions and supporting vulnerable customers through initiatives like free connectivity for at-risk groups 79.

5. Strategic Partnerships and Ecosystem Collaboration

• Technology Partners: Collaborations with Infinera (optical tech), Ciena (Blue Planet inventory management), and Microsoft (cloud/AI) underpin network upgrades 14.

• Academic Research: Ties with Berkeley Sky Labs and Stanford HAI to advance AI and network innovation 6.

Challenges and Future Focus

• Energy Efficiency: Addressing 6G’s higher power demands 5.

• Cybersecurity: Securing AI-driven networks against emerging threats 5.

Telstra’s Connected Future is a holistic approach blending cutting-edge technology, customer trust, and global scalability to position itself as a leader in the telecom industry’s next era. For deeper insights, explore their T25 strategy 27.

DeepThink (R1)

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