Ann: Terminal Connectivity Issue - Final Status Update, page-4

There are a limited number of active merchants who still remain impacted by the incident, specifically:
• 486 merchants who do not have an operational terminal. These are merchants where, despite
all our best efforts, we have not as yet been successful in recovering their impacted terminals
for repair. We will continue our efforts to bring these merchants back online.
• 1,490 merchants who have at least one fully operational terminal but still have at least one non
functioning unit. Our efforts to recover and repair these remaining non-operational units
continues, with an active engagement program in place seeking to coordinate collection of
these terminals.
• 643 merchants with terminal types no longer manufactured (and more than ~6-years of age),
the majority of which were purchased by merchants rather than rented as is Tyro’s current
standard operating model. These units are obsolete and Tyro has been encouraging these
merchants to upgrade to current terminal models. In the circumstances Tyro is replacing these
terminals (at a capitalised cost ~$0.5 million) on terms no less favourable to the impacted
merchants. New units are being dispatched to these still impacted merchants.


No fancy graph will hide the fact that that is a lot of customers that won't be happy. I can see why they waited until after market, i don't see tomorrow being a good day at all on market.