Ann: Terminal Connectivity Issue - Status Update, page-27

@Allanzun, @raamsfamily could the above confusion be just a typo/ misunderstanding by the Sydney Morning Herald? I am copying parts of announcement to see if it helps

From announcement on 7th Jan

A. 15% of terminal fleet is impacted (this is equal to ~9500 terminals as on June-2020, one can say close to 10,000 terminals)
B. Merchant Transaction value reduction is 5% (I think, SMH confused this with customer count).
B.1. It is 5% and seems a bit less but because some merchants may have lost some terminals (some are still working), in those cases - while it is inconvenient, they still can use other terminals and hence would not lose transactions/ business.


From Announcement on 13th Jan

A. 11% of customers have some terminals impacted (i.e. have at least 1 failed terminal but some are working). This equates to ~3500 customers.
A.1. Significance of this number is, these customers will feel frustrated (and nervous and angry) but their transactions still are unlikely to be lost. Not a good look for Tyro though.
A.2. if you assume 1 customer lost 1 terminal (since they are impacted), it would be at least 3500 terminals. So remaining 6500 terminals are the real-revenue-losing impact to merchants.

B. 19% of merchants are fully impacted (this is equal to ~6100 merchants as of June- 2020).
B.1 Unfortunately, these are likely to be small merchants (you can see that if ~6100 customers accounts for <6500 terminals, significant have to be with single terminal.
B.2 I really hope Tyro is giving top priority for these small merchants.
B.3 I also think, these customers are the ones that need more support and compensation to help them as much as possible.



Key point in my view: Tyro has 1:2 ration between merchants and terminals. but in reality some merchants will have high number of terminals (like 20 terminals across few facilities or 5 terminals in a shop). Hence the percentage or merchants unlikely to match with percentage of terminals.

Now, with the benefit of reading all announcements - I can summarize impacts as below. Hope it is of some use to you guys. We can be long or short at any point of time but we can respect all opinions.
- We will have this pain and pessimism until 90% of the impacted terminals (covering the 19% of customers that are fully impacted) are fixed. After that Tyro's customer support will come into picture to see how they are going to help small merchants.



Note: I fully relied on announcements on 7th Jan, 13th Jan and their old announcements during Bendigo deal for preparing above table (and careful not to include Bendigo numbers). If any of you believe Tyro is giving lies/ mis-information then above table may not help.

All in my view and please DYOR