Update - The root cause of our terminal connectivity issue has been identified and we expect to be able to resolve it over the coming days. A further update on this timeframe and resolution plan will be provided later today. We know this issue is hurting our impacted customers and we are incredibly sorry for this disruption. Our priority is to get our impacted terminals functioning again, but we have also investigated all alternative options to try to help sooner. We have started collecting some impacted terminals that will be fixed and returned to customers as we await the imminent delivery of new terminals. While we are currently focused on resolving the issue, once it is, we will be proactive in communicating with customers about how we can provide support. We also encourage you to contact us at [email protected] 8, 10:45 AEDT
so will be out for the weekend. not looking good.
Ann: Terminal connectivity issue, page-6
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