"Right at the start of the second half, we did see reduced spending on domestic telephony services by a key global wholesale client, one of our larger global wholesale clients. They are an overseas company but they run a major (domestic) consumer services business in the food services area. They have not churned and moved to someone else, so they are still with us, they have just re-engineering their internal processes and as a result, they are not spending on some of the inbound services, to the level that they were before. In fact, the levels are reduced significantly, and that has resulted in a loss of revenue and profit within the period, which is what we have mentioned in our release." — Peter McGrath, Presentation Section
"We would see the announcement today as being a temporary thing, we expect to recover the revenue we have lost from this customer very quickly. We clearly want to work hard to build the share price and the equity value in the business. With a key focus on the organic opportunities, it is up to us now to bring those across the line and demonstrate to the market that we can grow the business organically and I'm very confident on that as it stands today." — Peter McGrath, Q&A Section
