There is a lot more than can be said about the sections that you highlighted, but an important aspect is not that they are Perfect, they just have to be better than a Human in a call-centre type environment.
Because Humans make errors and mistakes as well and no one expects them to be perfect.
Humans also exhibit negative personal characteristics as well, that Talking Heads would not demonstrate, so it all needs to be considered.
Ann: UNITH Investor Webinar rescheduled to Thursday 16 March 2023, page-28
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