Ann: Update on Warwick Grove Shopping Centre Trial, page-9

The Technology Hype Cycle https://fs.blog/2019/05/gatess-law/

New technology: The media picks up on the existence of a new technology which may not exist in a usable form yet. Nonetheless, the publicity leads to significant interest. At this point, people working on research and development are probably not making any money from it. Lots of mistakes are made. In Everett Rogers’s diffusion of innovations theory, this is known as the innovation stage. If it seems like something new will have a dramatic payoff, it probably won’t last. If it seems we have found the perfect use for a brand-new technology, we may be wrong.

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  The peak of inflated expectations: A few well-publicized success stories lead to inflated expectations. Hype builds and new companies pop up to anticipate the demand. There may be a burst of funding for research and development. Scammers looking to make a quick buck may move into the area. Rogers calls this the syndication stage. It’s here that we overestimate the future applications and impact of the technology.

• The trough of disillusionment: Prominent failures or a lack of progress break through the hype and lead to disillusionment. People become pessimistic about the technology’s potential and mostly lose interest. Reports of scams may contribute to this, as the media uses this as a reason to describe the technology as a fraud. If it seems like a new technology is dying, it may just be that its public perception has changed and the technology itself is still developing. Hype does not correlate directly with functionality.

• The slope of enlightenment: As time passes, people continue to improve the technology and find better uses for it. Eventually, it’s clear how it can improve our lives and mainstream adoption begins. Mechanisms for preventing scams or lawbreaking emerge.

• The plateau of productivity:The technology becomes mainstream. Development slows. It becomes part of our lives and ceases to seem novel. Those who move into the now saturated market tend to struggle, as a few dominant players take the lion’s share of the available profits. Rogers calls this the diffusion stage.