Ann: VTG Investor Briefing Invitation FY21 Results, page-5

Maxine has the blunstones on and is kicking heads.
From the "Telstra achieves turning point in financial performance" doc

"That means that over time we will need smaller contact centres for these customers and more staff can
work from home. We are on track to have all in-bound calls from our Consumer and Small Business
customers answered in Australia by June next year. We are also progressing our transition to full
ownership of Telstra-branded licensee stores across Australia, with agreements reached with almost all
licensees and negotiations continuing with Vita Group."