Maxine has the blunstones on and is kicking heads. From the "Telstra achieves turning point in financial performance" doc
"That means that over time we will need smaller contact centres for these customers and more staff can work from home. We are on track to have all in-bound calls from our Consumer and Small Business customers answered in Australia by June next year. We are also progressing our transition to full ownership of Telstra-branded licensee stores across Australia, with agreements reached with almost all licensees and negotiations continuing with Vita Group."
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