just in from TLS breifing:“Under our T22 strategy, our...

just in from TLS breifing:

“Under our T22 strategy, our aspiration had been to reduce the number of calls to our contact centres by
two thirds by FY22. With the acceleration to digital we achieved this aspiration more than a year before
the end of the program.
“That means that over time we will need smaller contact centres for these customers and more staff can
work from home. We are on track to have all in-bound calls from our Consumer and Small Business
customers answered in Australia by June next year. We are also progressing our transition to full
ownership of Telstra-branded licensee stores across Australia, with agreements reached with almost all
licensees and negotiations continuing with Vita Group.