What he/she (they?) is trying to say is that the part of the business that the likes of you and I might engage with - though, I don't myself, plenty of other aggregator sites around or direct booking options - is largely not the thesis for an investment in Webjet. It's the B2B aspects of the company, where the company has transformed itself into a global major player. That's where the significant growth is, while the B2C division just provides a bit of a 'nicety' as far as a stable (albeit solidly performing) business.
Oh, and as an aside, as to why someone might actually use the B2C Webjet service - comes down to branding/marketing. Pretty known, dependable, convenient name in the industry. That takes time to build up too, and in itself, is worth something.
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