ANZ just wanted out of eTrade and sold off their client base (that's you and me) to the highest bidder.
They didn't (obviously) really give a rats toss whether the transition would go smoothly or not - they have already got their money for selling 500.000 plus clients to CMC.
I am only guessing, but I reckon it is only a matter of a short time before eTrade cut back on the client support and flick the lot over to CMC.
One wonders how much we eTrade clients were "worth" monetary wise in the sale process, and what % contingency CMC allowed for disgruntled eTrade clients to leave?
ANZ just wanted out of eTrade and sold off their client base...
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