Demand a full explanation from your provider plus compensation for your lost opportunity.
If they don't provide a full explanation that is satisfactory then make a complaint to the Ombudsman.
Create a stink. Send copies to your Fed member of Parliament and also your local Senator. Send the story to the media. Keep making complaints to your provider until they make a compensation offer.
Once you have enough evidence then seek advice about making a Class Action order.
Something very wrong happened yesterday.
Cheers
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