Demand a full explanation from your provider plus compensation...

Demand a full explanation from your provider plus compensation for your lost opportunity.

If they don't provide a full explanation that is satisfactory then make a complaint to the Ombudsman.

Create a stink. Send copies to your Fed member of Parliament and also your local Senator. Send the story to the media. Keep making complaints to your provider until they make a compensation offer.

Once you have enough evidence then seek advice about making a Class Action order.

Something very wrong happened yesterday.

Cheers