Give shayne a email. Contained in article. See what he is made of and if he even knows what is going on. If he isn't getting the feedback internally and allocating resources and getting action then he has asked for and deserves a blunt awakening by direct contact. Odd way to run a business with what the ANZ are doing. It is a disaster and effects will be long term as clients just don't have time to recreate reports and pull each contract note.
If he doesn't respond very quickly when a bank isn't paying out it's clients cleared funds there is a major issue- let alone the excuses being made.
Might want to check account balances if you've traded as well as I know accounts that aren't reconciled IMO. Corporate actions seem delayed and.... Very dangerous for a business to pay a account when the whole book doesn't reconcile IMO.
