SNIPPETS.....................all positive for FRX
ASIA HAS RECENTLY BECOME THE LARGEST
BUSINESS TRAVEL REGION IN THE WORLD AND IS
EXPECTED TO INCREASINGLY DOMINATE
"In parallel, business travellers’ expectations are
rising, influenced by their experiences as leisure
travellers.3
The proliferation of digital tools and
platforms is making information more accessible,
transactions more seamless, and processes more
interactive. As a result, business travellers are now
demanding greater convenience, "
"Indian business travellers have the strongest appetite
for digital processes similar to the Chinese, with
85 percent preferring digital processes for flights,
and 64 percent for hotels. They are also the most
willing to use online and mobile booking tools. This
is consistent with the fact that India is the highestpenetrated
market for online bookings amongst the"
"One clear opportunity for improvement is when
things go wrong. Flight delays, the resulting
confusion–and lack of alignment between different
sources of information (airport, gate agent, airline
mobile app)–are among the foremost frustrations
for business travellers. Add to this the knock-on
effects at different stages of the journey, particularly
if delays affect the purpose of a business trip. In
the words of one visibly frustrated traveller, “Flight
delays without specific reasons have caused
10
clients to be dissatisfied with my company and
negatively impacted my sales results. Despite all my
complaints, neither the airport nor the airline could
solve my issue. That’s no way to work.”
When delays happen, access to timely, accurate
information is imperative and business travellers
want it at their fingertips. Some airlines are satisfying
this demand by enabling real-time flight tracking on
mobile devices. For example, the FlightView feature
on the United Airlines mobile application, allows
passengers to see real-time maps of flight paths and
weather conditions thereby empowering travellers
to make their own decisions over arrival times
and potential delays rather than relying on official"
"Young or old, road warriors or infrequent travellers,
employees from large or small companies, all ABTs
place huge emphasis on convenience–the hallmark
of business travel."
"Travel managers are aware of this and choose
travel providers based on their ability to provide
convenience and ease travellers’ journeys. Apart
from cost considerations, travel managers report that
ancillary services, which ensure convenience and
efficiency for their employees–such as priority checkin
and lounge access–are the key differentiating
factors when establishing partnerships with travel
providers"
read more.....
https://www.mckinsey.com/~/media/mckinsey/industries/travel%20logistics%20and%20infrastructure/our%20insights/cracking%20the%20worlds%20biggest%20business%20travel%20market/asian-business-travellers-five-things-you-need-to-know.pdf
(20min delay)