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Australian Super's punishing new portal, page-2

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rookstar

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19/01/23

22:52

Post #: 65783584
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Originally posted by Chris1690 ↑

Since Australian Super launched its new portal on 15 November 2023, I have been unable to access my account based pension online; and according to independent news reports, a great many others have been similarly affected.

In the face of this fiasco, Australian Super, from mid-November to this present day, have been more secretive than transparent.

I have not received a single update from them.

I have not been told how many members have been affected.

I have not been told if any affected members have had their online access restored.

I have not been told how many members are still affected.

I have not been told what progress, if any, has been made in fixing this problem.

I have no idea when, or if, I'll ever have online access again!

Are there any reading this who are suffering the same?

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Mine seems to be up and running, the app has come good only in the last week.
You can access the member direct platform through the app.

Online on computer i havent had a problem.

Good luck!
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