The only thing i can offer you is that your and everyones elses complaints need to be logged with australian super. As a record, cause if you dont then you wont have a case especially if you want to go after them for financial losses due to not being able to access your accounts.
This all came about after the royal comission, financial institutions are now liable and there is a pricess for it.
But without lodging a complaint you wont have a leg to stand on.
