I mean seriously, imagine this scenario:Plastic surgeon: Oh I...

I mean seriously, imagine this scenario:

Plastic surgeon: Oh I have a patient in the table. They are under a an anaesthesia. I have an issue with this recall product. Hey scrub nurse, can you please call the customer service hot line.

Scrub nurse: Sure thing Dr Plastic Surgeon. Oh we’re just on hold...

1hr later

Anaesthetist: Excuse me Dr Plastic Surgeon, the patient has been under for an 1hr with no progress, this is not ideal. This will have serious physiological problems for our patient.

Nurse unit manager: Also Dr Plastic Surgeon, this is slowing all our other cases for the day. We’re going to have to cancel cases and lots of other patients are going to be unhappy. Also it costs us $50 per minute of idle time in the theatre.

Plastic Surgeon: Ah f**k this stupid customer service hold music. I’ll just carry on and hope for the best.

di you really think that’s how it works in the real world? Or do you think most medical device companies have reps on the ground to deal with issues? Maybe that’s the sales team that they’ve hired that costs so much money? Maybe?