I live in a capital city 3kms from the center and fault that has...

I live in a capital city 3kms from the center and fault that has both landline and internet dead telstra tells me heavy workload means 12 days before it will be fixed !!!!! And that's even after 3 hours over 4 phone caLls to indian call centers and finally a transfer to an an australian rep.

UNBELIEVABLE ! 12 freakin days in the heart of a capital city

Sure I'm not in a 3rd world somewhere ???