Hi giving a warning and seeking advice from smarter folk than I. A bookings platform made a duplicate charge for accommodation at Dimora Pieri, Florence 3 weeks ago despite multiple forms of proof, bank statements, PayPal statements. Oana, the premises proprietor, was advised, made no comment other than she had adjusted the pro rata daily charge +11 EU amount when booking legally changed from 7 to 3 days. She requested the tourist tax in cash to be left in the room which we did. Other accomodation used a credit card platform for this purpose. The booking agency engage on X via DM and then a specific email account. They act like a chat bot, cutely referring to their pedantic "finance" experts who are clearly liars, incompetent or both. Trip of a lifetime, partner has cancer and has soured our great experience.
