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moorookamick

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28/07/20

15:36

Post #: 46129392
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Originally posted by moorookamick: ↑

Not really. While its is migrating customer phone calls back to Aus, it is also discouraging phone contact in favour of email/digital which will be still be addressed overseas. In other words, its a Claytons:

Meanwhile, Telstra's offshore call centre footprint could also be curtailed, with fewer operators needed in the Philippines and India to manage the digital chat and messaging channels.(SMH)

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Here is the full SMH article:

disallowed/business/companies/telstra-to-keep-call-centres-in-australia-even-after-covid-19-passes-20200709-p55am5.html
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