Not really. While its is migrating customer phone calls back to Aus, it is also discouraging phone contact in favour of email/digital which will be still be addressed overseas. In other words, its a Claytons:
Meanwhile, Telstra's offshore call centre footprint could also be curtailed, with fewer operators needed in the Philippines and India to manage the digital chat and messaging channels.(SMH)
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Not really. While its is migrating customer phone calls back to...
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