I received exact same reply - what a coincidence ?
i GUESS my next email goes to here - they have been hammered by the Royal Commission of late.
Time for us to join in!
https://asic.gov.au/about-asic/contact-us/how-to-complain/
On a positive NOTE our shares may be worth more than you think ?
https://www.marketwatch.com/story/palladium-may-soon-be-worth-more-than-gold-2018-09-28
Av A good long WeekEnd.