@Ru555 the continued erosion of the business and questionable...

@Ru555 the continued erosion of the business and questionable decision making was and is a significant issue that was foreseeable. Insurance Companies are a ruthless bunch with very little moral fabric in their DNA. I truly know every aspect of their predictive cost models and repairers are placed in a precarious position from the beginning of any discussions. For example, how did the repair industry accept Choice of Repairer or life time warranty being amended from life of the vehicle to limited to ownership of vehicle, this is just a small example of how easy it is for insurers to control and manipulate repair models that best enable them to profit, just look at any Insurers EBITA it speaks volumes. AMA need ruthless knowledgeable executives that can out think and ensure any Agreements being offered are forensically examined and negotiated so repairers are not continually pushing crap uphill but rather working on their business seamlessly towards growth.