Yeah but how significant would this be on margins?
I also think it would be a big risk to phase out client service staff in favour of AI bots. I for one when calling my bank or any service provider loathe speaking to a bot. 'Please listen to these options, press 1 for this, press 2 for what.
Are CBA really going to take personalized customer service out of their business model?
Add to My Watchlist
What is My Watchlist?
 (20min delay)
|
|||||
|
Last
$184.35 |
Change
1.820(1.00%) |
Mkt cap ! $308.5B | |||
| Open | High | Low | Value | Volume |
| $182.00 | $184.41 | $180.83 | $253.6M | 1.384M |
Buyers (Bids)
| No. | Vol. | Price($) |
|---|---|---|
| 1 | 396 | $184.33 |
Sellers (Offers)
| Price($) | Vol. | No. |
|---|---|---|
| $184.38 | 412 | 1 |
View Market Depth
| Last trade - 16.18pm 23/06/2025 (20 minute delay) ? |
| CBA (ASX) Chart |