Centrelink call centres to be outsourced, page-9

  1. 14,237 Posts.
    lightbulb Created with Sketch. 5
    From last budget a forecast reduction of 4% in Dep of Human services staffing.
    That should help fund the 250 outsourced jobs to SERCO.
    I wonder if they will know what they are talking about?

    Quote news:
    250 of the company's Australian, (Melbourne based), subsidiary staff will take calls about payments in a three-year pilot program costing the government $51.7 million

    Budget figure:
    Department of Human Services
    28,647 full time equivalents staff in 2017-18
    (-1,188 jobs or -4.0%)

    The projected decrease is due to departmental efficiencies, a reduction in the level of support required by the National Disability Insurance Agency and terminating budget measures.
 
arrow-down-2 Created with Sketch. arrow-down-2 Created with Sketch.