Actually, a fellow investor I know did a ring around of a number of businesses that had been videoed to ask re their experiences and the like.
Hopefully a few percent of ur 5000 emails reply and u can tabulate their responses for us.
Maybe even package it up and offer to sell it to BIG as part of their customer care program. U could start a business called "I care for BIG" that independently surveys their customers for them.
BIG Price at posting:
$1.46 Sentiment: None Disclosure: Held