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'Customers will just walk out': Coles exec flags 'checkout-free' shopping within 10 years
The $20 billion ASX-listed retail giant's head of commercial and express, Greg Davis, told The Age and The Sydney Morning Herald that customers would later this decade be able to shop and leave the supermarket without going through a checkout.
"I have no doubt in the next 10 years, customers will be able to take the product off the shelf, put it in their basket, walk out and have it all paid for," Mr Davis said.
Coles is aiming to use technology to strip $1 billion from its cost base by 2023 through an initiative it has dubbed "Smarter Selling". It is also battling fierce rival Woolworths and insurgents such as Aldi for a greater share of the $100 billion-a-year grocery market.
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