Their average app rating has fallen because of significant customer support delays, since the huge spike in signups from GME/Stake.
I'm sure managent are well aware of the staffing issue. I think Jarod on social media said that they have CS staff in training right now. I guess they'll be on top of it within weeks, since now the volumes have pulled back to no longer be 'extreme', but just 'elevated'.
So we're benefiting from the huge volumes, but not without concequence.
Anybody who didn't leave an app review yet, now would be a good time.
Comparable Acquisitions and near term catalysts for SelfWealth - $1.15 Price Target, page-9
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