Have to say the analysis of the eMite product is a little lacking. In the AWS space it has few competitors, but in the Genesys space, there are a large number of big competitors catching them up rapidly, and Genesys have started to put more R&D into their analytics.You only need to take a look at Genesys' App Foundry to see how crowded a market it has become. eMite will have to innovate rapidly, if they don't want to vw knocked off the top in the Genesys market.
They have made incredible strides in a very short time, but will interesting to watch the next 24 months, as the Contact Centre industry as a whole, is facing massive headwinds. Just look at the layoffs currently cycling throughout the industry. Avaya, Genesys, 8x8, Twilio have all right sized in the last month.
Have to say the analysis of the eMite product is a little...
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