You may have had problems logging in but that is not the same. What occurred to you has on some occasions happened to others and they had to contact H/C.
BTW, you may not believe me but I am reasonably evenhanded, I have to be.
But I am also very busy.
I suggested you be a Moderator, but you didn't want to accept unless you got paid for it, you said.
Arthur, some people stand on the sideline and comment. Very few do the actual work involved.